Refund and Returns Policy

Effective Date: January 24, 2026

Our Commitment to Quality

At EcoSpired, we take pride in delivering high-quality nature photography prints. We carefully inspect every order before shipping to ensure you receive beautiful artwork that meets our standards. If you're not completely satisfied with your purchase, this policy outlines how we can help.

1. Return Window

You may return eligible items within 30 days of receiving your order. The 30-day period begins on the date of delivery as confirmed by the shipping carrier's tracking information.

2. Eligible Returns

IMPORTANT NOTICE: All of our photo prints are custom-made to order. This means each item is individually produced based on your specifications and uploaded images. Due to the custom nature of our products, returns are generally limited to cases of defects, damage, or our errors. Please review your order carefully before finalizing your purchase.

2.1 Items We Accept for Return

We accept returns for the following reasons:

Defective Products:

• Print defects (misprints, color issues, quality problems)

• Damaged frames or broken glass

• Warped or bent prints

• Manufacturing defects

Shipping Damage:

• Items damaged during transit

• Broken frames upon delivery

• Crushed or bent packages affecting the print

Order Errors (Our Mistake):

• Wrong item shipped

• Incorrect size or format

• Missing items from your order

Change of Mind (Limited Eligibility):

• Due to the custom-made nature of our products, "change of mind" returns are accepted only in limited circumstances

• Item must be in original, unopened packaging

• Frames must have unbroken seals

• Returns accepted only within 7 days of delivery (not 30 days)

• Customer is responsible for return shipping costs

• Restocking fee of 25% may apply

• Final approval at our discretion

2.2 Items We Cannot Accept for Return

The following items are not eligible for return or refund:

All Custom-Made Products:

• All photo prints are custom-made to order based on your specifications

• Once production begins, these items generally cannot be returned unless defective

• This includes all framed prints, canvas prints, and custom sizes

Print Quality Issues NOT Considered Defects:

• Color variations between your screen display and the physical print (due to monitor calibration, lighting, and printing technology)

• Minor color differences from your expectations based on personal preference

• Print quality issues resulting from low-resolution or poor-quality source images you provided

• Natural variations in printing that are inherent to the manufacturing process

• Personal taste or subjective dissatisfaction with colors or aesthetics

Damaged by Customer:

• Items damaged after delivery due to mishandling

• Prints removed from frames and damaged

• Water damage or environmental damage after delivery

• Modifications made to the product

Items Not in Resellable Condition:

• Frames with broken seals or removed backing

• Prints with tears, stains, or marks caused after delivery

• Missing original packaging materials

• Items used or displayed for extended periods

Natural Material Variations:

• Wood grain patterns on frames (each frame has unique natural characteristics)

• Minor variations in frame color or finish due to natural materials

• Small imperfections in natural wood that are characteristic of the material

Clearance or Final Sale Items:

• Products marked as "Final Sale" or "Clearance"

• Items purchased during specific non-returnable promotions

3. Return Conditions

To ensure your return is accepted, please ensure:

Original Condition:

• Items must be unused and in the same condition you received them

• Prints must remain in original frames (if purchased framed)

• All protective packaging must be intact

• No writing, marks, or alterations on the product

Original Packaging:

• Items should be returned in the original packaging when possible

• If original packaging is not available, pack securely to prevent damage

• Use adequate padding and protection materials

• Mark "FRAGILE" on the return package

All Components Included:

• Frames, glass, backing, and all hardware (for framed prints)

• Certificates of authenticity (if provided)

• All original accessories and documentation

4. How to Initiate a Return

Step 1: Contact Us

Before sending any items back, please contact us to initiate the return process:

Email: returns@ecospired.shop
Subject Line: Return Request - Order #[Your Order Number]
Phone: +1-555-123-4567

Include in Your Email:

• Your order number

• Reason for return

• Item(s) you wish to return

• Photos of any defects or damage (if applicable)

Step 2: Wait for Return Authorization

We will review your request and respond within 2 business days with:

• Return authorization confirmation

• Return shipping instructions

• Return address

• Any additional information needed

Important: Do not send items back without receiving return authorization. Unauthorized returns may not be processed.

Step 3: Package Your Return

Once authorized:

• Pack items securely with adequate protection

• Include a copy of your order confirmation or packing slip

• Write your order number clearly inside the package

• Use a trackable shipping method with insurance

Step 4: Ship Your Return

Return Shipping Address:
EcoSpired Returns Department
[Your Business Address]
[City, State, ZIP]
[Country]

Important Shipping Information:

• Use a trackable shipping service (USPS, UPS, FedEx, etc.)

• Purchase shipping insurance for valuable items

• Keep your tracking number and shipping receipt

• We recommend signature confirmation for high-value returns

5. Return Shipping Costs

5.1 Who Pays for Return Shipping?

We Pay (Free Return Shipping) When:

• Product is defective or damaged

• We shipped the wrong item

• Item doesn't match the description

• Manufacturing or quality issues

• Shipping damage

You Pay (Customer Responsible) When:

• Change of mind

• You ordered the wrong size or item

• Colors don't match your preferences

• General dissatisfaction (non-defect related)

5.2 How to Get Free Return Shipping

If your return qualifies for free return shipping:

1. Request return authorization

2. We'll provide a prepaid shipping label via email

3. Print and attach the label to your package

4. Drop off at the designated carrier location

If we cannot provide a prepaid label:

• Ship the item back using your preferred carrier

• Email us the tracking number and shipping receipt

• We'll reimburse the shipping cost with your refund (up to the original shipping cost)

6. Refund Process

6.1 Inspection Period

Once we receive your return:

• We will inspect the item within 3-5 business days

• We'll verify the item's condition and eligibility

• You'll receive an email notification of inspection results

6.2 Approved Refunds

If your return is approved:

• Refunds will be processed within 5-7 business days after inspection

• Refunds are issued to the original payment method

• You'll receive an email confirmation when the refund is processed

Refund Amount Includes:

• Full product price (for defects, damage, or our errors)

• Original shipping costs (only if item was defective, damaged in transit, or our error)

• Return shipping costs (only if item was defective, damaged in transit, or our error)

Refund Amount Does NOT Include:

• Original shipping costs (for "change of mind" or non-defect returns)

• Return shipping costs (customer pays these for "change of mind" returns)

• Restocking fee (25% restocking fee applies to "change of mind" returns)

Special Notes for Custom Products:

• Since all prints are made to order, refunds for "change of mind" are subject to the 25% restocking fee

• For defective or damaged items, full refund is provided with no restocking fee

6.3 Refund Timeline

Credit/Debit Cards: 5-10 business days after refund is issued
PayPal: 1-3 business days after refund is issued
Other Payment Methods: 7-14 business days depending on your bank

Note: Refund processing times vary by financial institution. If you haven't received your refund after the expected timeframe, please:

1. Check your bank account or credit card statement

2. Contact your bank or card issuer

3. If still unresolved, contact us at returns@ecospired.shop

6.4 Partial Refunds

We may issue partial refunds in the following situations:

• Item shows obvious signs of use

• Item is damaged but still functional

• Missing non-essential components (e.g., care instructions, but print and frame intact)

• Return doesn't meet all return conditions but shows legitimate issues

We'll always contact you before issuing a partial refund to discuss options.

6.5 Denied Refunds

Returns may be denied if:

• Item is not in resellable condition

• Custom or personalized items (unless defective)

• Return was not authorized in advance

• Item was damaged after delivery

• Return received after 30-day window

• Item doesn't match what was originally ordered

If your return is denied, we'll contact you with:

• Explanation of the denial reason

• Option to have the item returned to you (you pay return shipping)

• Alternative solutions when possible

7. Exchanges

7.1 Exchange Policy

Important: Due to the custom-made nature of our products, exchanges are limited.

We offer exchanges for:

• Defective items - Exchange for the same item

• Wrong item shipped - Exchange for the correct item

• Manufacturing defects - Exchange for a replacement of the same product

We generally do not offer exchanges for:

• Different sizes (since each is custom-made)

• Different images or designs

• Personal preference or "change of mind"

If you need a different size or image, we recommend:

1. Return the original item (subject to our return policy)

2. Place a new order for the desired item

7.2 How to Request an Exchange

1. Contact us at returns@ecospired.shop with subject "Exchange Request"

2. Provide your order number and reason for exchange

3. Specify what you'd like to exchange for

4. Wait for exchange authorization before shipping

7.3 Exchange Process

• We'll ship the replacement item once we receive and inspect your return

• No additional charges for exchanges due to defects or our errors

• For size exchanges (change of mind), you may need to pay the price difference

• Exchanges are subject to product availability

7.4 Exchanges Not Available For

• All custom or personalized items (for different sizes or specifications)

• Change of mind regarding size, color, or image choice

• Items where you want a different photograph or design

• Clearance or final sale items

• Exchanges requested after 30 days

• Items not in original condition

8. Damaged or Defective Items

8.1 Inspect Upon Delivery

Please inspect your order immediately upon delivery:

• Check for shipping damage on the outside of the package

• Open carefully and examine all items

• Take photos of any damage for documentation

• Report issues within 7 days of delivery for fastest resolution

8.2 Reporting Damage or Defects

If you receive a damaged or defective item:

Email us immediately at: returns@ecospired.shop
Subject: Damaged/Defective Item - Order #[Number]

Include:

• Your order number

• Clear photos of the damage (package, product, close-ups)

• Description of the issue

• Photos of the shipping label and box condition

8.3 Our Response to Damaged Items

We will respond within 24 hours (business days) with one of these solutions:

Option 1: Replacement

• We'll ship a replacement item at no cost to you

• You may keep or dispose of the damaged item (no return needed)

• Expedited shipping available upon request

Option 2: Full Refund

• If you prefer not to receive a replacement

• Full refund including original shipping costs

• No return required for severely damaged items

Option 3: Partial Refund

• If the item is usable despite minor damage

• You keep the item at a reduced price

• Discount amount negotiated based on damage extent

8.4 Shipping Carrier Claims

For items damaged in transit:

• We'll file a claim with the shipping carrier

• You may need to provide photos or keep the packaging

• We'll handle all communication with the carrier

• Your refund/replacement won't be delayed by the claims process

9. Order Cancellations

9.1 Before Production Begins

You may cancel your order before production begins:

• Contact us at returns@ecospired.shop immediately

• Include your order number and request cancellation

• Cancellation must be requested within 2 hours of order placement

• If production has not started, we'll cancel and issue a full refund

• Once production begins, cancellation is not possible

Important Production Timeline:

• Production typically begins within 2-4 hours of order placement

• Custom orders may begin production immediately

• Weekend and holiday orders may have different timelines

• Once production starts, the order cannot be cancelled

9.2 After Shipment

Once an order has shipped:

• Cancellation is not possible

• You may refuse delivery (order will return to us)

• Or receive the order and return following our standard return process

• Shipping costs are non-refundable for cancelled shipped orders (unless you refuse delivery)

9.3 Refunds for Cancelled Orders

• Full refund of product price

• Refund processed within 3-5 business days

• Issued to original payment method

10. International Returns

10.1 International Return Policy

International customers may return items following the same guidelines, with these additional considerations:

Return Shipping:

• Customer is responsible for international return shipping costs (unless item is defective or our error)

• Use a trackable international shipping service

• Declare accurate value on customs forms

• Mark package as "Returned Merchandise"

Customs and Duties:

• Customer is responsible for any customs fees, duties, or taxes on returns

• Original customs charges are non-refundable

• We recommend using a service that allows return duty-free

Refund Process:

• Same timeline as domestic returns

• Refunded in original payment currency

• Currency conversion fees are non-refundable

10.2 International Exchanges

Due to shipping costs and complexity:

• We recommend refund rather than exchange for international orders

• Exchanges available only for defective items or our errors

• We'll cover shipping costs for replacement items in these cases

11. Lost or Stolen Packages

11.1 Lost Packages

If tracking shows your package is lost:

• Contact us at returns@ecospired.shop

• We'll investigate with the shipping carrier

• If confirmed lost, we'll send a replacement or issue a refund

• No additional cost to you

11.2 Stolen Packages

For packages marked as delivered but not received:

• Check with neighbors, building management, or household members

• Verify the delivery address on your order confirmation

• Contact us within 7 days of delivery date

• We'll assist in filing a claim with the carrier

Important: We cannot be held responsible for packages stolen after confirmed delivery. We recommend:

• Using a secure delivery location

• Requiring signature confirmation for high-value orders

• Installing security cameras or using package lockboxes

12. Satisfaction Guarantee

We stand behind the quality of our nature photography prints. If you're not satisfied with your purchase, we'll work with you to make it right through:

• Replacement items

• Exchanges

• Refunds

• Store credit (upon request)

Our goal is your complete satisfaction with every order.

13. Contact Information

For all return, refund, or exchange inquiries:

Email: returns@ecospired.shop
Phone: +1-555-123-4567
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Website: https://www.ecospired.shop

Return Address:
EcoSpired Returns Department
[Your Business Address]
[City, State, ZIP]
[Country]

Please allow 2 business days for email responses and 24 hours for urgent damage/defect reports.

14. Policy Updates

Please Review Your Order Carefully

Because all our products are custom-made to order:

• Double-check your uploaded image quality and resolution

• Verify the size, frame style, and specifications before checkout

• Review our image resolution requirements

• Understand that colors on screen may differ from the physical print

• Orders cannot be modified once production begins (typically within 2-4 hours)

Taking a few extra moments to review your order can help ensure your complete satisfaction with your custom nature photography print.

We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. The "Effective Date" at the top of this policy indicates the last update.

Your satisfaction is our priority. If you have any questions about this policy or need assistance with a return, please don't hesitate to contact us.

Last Updated: January 24, 2026

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