Privacy Policy

Effective Date: January 24, 2026

Introduction

Welcome to EcoSpired ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ecospired.shop and purchase our products.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

1.1 Personal Information You Provide

When you make a purchase or interact with our website, we may collect the following personal information:

Order Information:

• Full name

• Email address

• Billing address

• Shipping address

• Phone number

• Payment information (processed securely through our payment processors)

Account Information (if you create an account):

• Username

• Password (encrypted)

• Order history

• Saved addresses

Communication Information:

• Email correspondence

• Customer service inquiries

• Newsletter subscription preferences

• Product reviews or feedback

Marketing Information:

• Email preferences

• Communication preferences

• Interests and preferences

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Device Information:

• IP address

• Browser type and version

• Operating system

• Device type (desktop, mobile, tablet)

• Screen resolution

Usage Information:

• Pages viewed

• Time spent on pages

• Referring website

• Links clicked

• Search terms used on our site

• Date and time of visits

Cookie Information:

• Cookie identifiers

• Session data

• Preference settings

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmation, fraud prevention)

• Shipping carriers (delivery status, tracking information)

• Marketing platforms (campaign performance, engagement metrics)

• Social media platforms (if you interact with our social media)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Fulfillment

• Process and complete your orders

• Arrange shipping and delivery

• Send order confirmations and updates

• Handle returns, exchanges, and refunds

• Provide customer support

2.2 Payment Processing

• Process payments securely

• Prevent fraudulent transactions

• Verify payment information

• Issue refunds when applicable

2.3 Communication

• Send transactional emails (order confirmations, shipping notifications)

• Respond to inquiries and customer service requests

• Send newsletters and promotional materials (with your consent)

• Notify you of updates to our policies or services

2.4 Website Improvement

• Analyze website usage and performance

• Improve user experience and navigation

• Develop new features and products

• Conduct A/B testing and research

2.5 Marketing and Advertising

• Send promotional offers and discounts (with your consent)

• Personalize content and recommendations

• Display targeted advertisements

• Measure marketing campaign effectiveness

2.6 Legal and Security

• Comply with legal obligations

• Prevent fraud and abuse

• Protect our rights and property

• Enforce our Terms and Conditions

• Resolve disputes

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with the following categories of recipients:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

Payment Processors:

• Process credit card and payment transactions

• Examples: Stripe, PayPal, Square

• They handle your payment information under strict security standards (PCI-DSS compliance)

Shipping Carriers:

• Fulfill and deliver your orders

• Examples: USPS, UPS, FedEx, DHL

• They receive shipping addresses and contact information

Email Service Providers:

• Send transactional and marketing emails

• Manage newsletter subscriptions

• Examples: Mailchimp, SendGrid, Klaviyo

Analytics Providers:

• Analyze website traffic and user behavior

• Examples: Google Analytics, Hotjar

• Help us understand how visitors use our site

Hosting Providers:

• Store our website data and customer information

• Provide website infrastructure and security

Customer Service Tools:

• Manage customer inquiries and support tickets

• Examples: Zendesk, Intercom

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or subpoenas

• Government or regulatory requests

• Legal proceedings

• Protection of our rights or safety of others

• Investigation of fraud or security issues

3.3 Business Transfers

If EcoSpired is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

4.2 Types of Cookies We Use

Essential Cookies:

• Required for website functionality

• Enable shopping cart and checkout

• Maintain security and authentication

• Cannot be disabled without affecting site functionality

Analytics Cookies:

• Track website usage and performance

• Help us understand visitor behavior

• Examples: Google Analytics

• Can be disabled through browser settings

Marketing Cookies:

• Deliver personalized advertising

• Track campaign effectiveness

• Remember your preferences

• Can be disabled through cookie settings

Preference Cookies:

• Remember your settings and choices

• Improve your browsing experience

• Store language and region preferences

4.3 Managing Cookies

You can control cookies through:

• Browser settings (disable, delete, or block cookies)

• Our cookie consent banner (manage preferences)

• Third-party opt-out tools

Note: Disabling essential cookies may affect website functionality.

4.4 Third-Party Cookies

We use third-party services that may place cookies on your device:

• Google Analytics (website analytics)

• Facebook Pixel (advertising and remarketing)

• Payment processor cookies (secure transactions)

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Measures:

• SSL/TLS encryption for data transmission

• Secure servers with firewalls

• Regular security audits and updates

• Encrypted password storage

• PCI-DSS compliant payment processing

Organizational Measures:

• Employee training on data protection

• Access controls and authentication

• Data minimization practices

• Regular backup and recovery procedures

5.2 Payment Security

We do not store complete credit card information on our servers. Payment data is:

• Processed through PCI-DSS compliant payment processors

• Encrypted during transmission

• Tokenized for secure storage (if saved for future use)

5.3 Limitations

While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

6.1 How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Order Information: 7 years (for accounting, tax, and legal requirements) Account Information: Until you request deletion or close your account Marketing Data: Until you unsubscribe or request deletion Analytics Data: 26 months (Google Analytics default) Customer Service Records: 3 years

6.2 Deletion

After the retention period, we securely delete or anonymize your information unless we are required by law to retain it longer.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information

• Request a copy of your data

• Correct inaccurate information

• Update your account details

7.2 Deletion and Erasure

You can request that we:

• Delete your personal information

• Close your account

• Remove you from marketing lists

7.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email

• Updating your account preferences

• Contacting us at privacy@ecospired.shop

Note: You will still receive transactional emails (order confirmations, shipping updates) even after unsubscribing from marketing.

7.4 Cookie Preferences

You can manage cookies through:

• Our cookie consent banner

• Browser settings

• Third-party opt-out tools

8. Regional Privacy Rights

8.1 European Economic Area (EEA) - GDPR Rights

If you are located in the EEA, you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: Request access to your personal data Right to Rectification: Correct inaccurate or incomplete data Right to Erasure: Request deletion of your data ("right to be forgotten") Right to Restriction: Limit how we process your data Right to Data Portability: Receive your data in a portable format Right to Object: Object to certain types of processing Right to Withdraw Consent: Withdraw consent at any time Right to Lodge a Complaint: File a complaint with your data protection authority

Legal Basis for Processing:

• Performance of contract (order fulfillment)

• Legitimate interests (improving our services, fraud prevention)

• Consent (marketing communications)

• Legal obligations (tax and accounting requirements)

Data Transfers: If we transfer your data outside the EEA, we ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions by the European Commission

• Binding corporate rules

8.2 California Residents - CCPA/CPRA Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: What personal information we collect, use, and share Right to Delete: Request deletion of your personal information Right to Opt-Out: Opt out of sale/sharing of personal information (Note: We do not sell personal information) Right to Non-Discrimination: Equal service regardless of privacy rights exercise Right to Correction: Request correction of inaccurate information Right to Limit Use: Limit use of sensitive personal information

Categories of Information Collected:

• Identifiers (name, email, address, IP address)

• Commercial information (purchase history)

• Internet activity (browsing behavior)

• Geolocation data (IP-based location)

How to Exercise Your Rights: Email us at privacy@ecospired.shop or call +1-555-123-4567

We will verify your identity before processing requests and respond within 45 days.

8.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. If you have questions about your rights, please contact us.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@ecospired.shop, and we will delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website

• Updating the "Effective Date" at the top

• Sending an email notification (for material changes)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Do Not Track Signals

Some browsers have "Do Not Track" (DNT) features. Currently, there is no industry standard for responding to DNT signals. We do not currently respond to DNT browser signals or similar mechanisms.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@ecospired.shop
Phone: +1-555-123-4567
Mail: EcoSpired, [Your Business Address]
Website: https://www.ecospired.shop

For GDPR-related inquiries: Email: privacy@ecospired.shop (Subject: GDPR Request)

For CCPA-related inquiries: Email: privacy@ecospired.shop (Subject: CCPA Request)

We will respond to your inquiry within 30 days (or as required by applicable law).

Last Updated: January 24, 2026

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